Deutsch
Accessibility declaration
1. Introduction
The Best Western Hotel Kaiserslautern is committed to making its website and mobile applications accessible in accordance with legal requirements. The basis for this are the legal requirements of the German Accessibility Reinforcement Act (BFSG), in particular § 3 BFSG, as well as the Accessibility Ordinance (BFV). The accessibility requirements also result from Section 14 BFSG in conjunction with Section 3 (1) BFSG and the BFV. These regulations transpose Directive (EU) 2019/882 on accessibility requirements for products and services into national law. The specific technical measures are based on the guidelines of the Web Content Accessibility Guidelines (WCAG) in version 2.2 with conformity levels A and AA. This accessibility statement applies to the Website https://www.hotel-kaiserslautern.de/.
2. Status of accessibility
This website is partially accessible, as not all requirements are fully met.
3. Non-accessible content
a) Technical barriers:
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Untitled iFrames: Embedded content such as maps or external videos do not have meaningful titles for screen readers.
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iFrames from third-party providers: This content comes from external sources and does not always comply with accessibility standards - adaptation is beyond our control.
b) Content barriers:
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Non-accessible PDF and Office documents: These documents often have a lack of semantic structure, non-accessible tables or insufficient alternative text.
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Language mix without labeling: Some English terms or sections are not correctly labeled in the code.
c) Disproportionate burden:
According to Article 5 of Directive (EU) 2016/2102, an exception can be made for certain content due to a disproportionate burden. Despite extensive efforts, we are currently unable to make the following content fully accessible:
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Many of the PDF and Word documents published before 28.06.2025 do not meet accessibility requirements. They often lack a clear structure, meaningful alternative texts for images or contain complex tables whose accessible preparation would require considerable personnel and technical effort.
We endeavor to make new documents accessible as a matter of principle. If you require a specific document in an accessible version, please contact us - we will provide you with this if possible.
4. Further information on the accessibility of the service
1. General description of the service
The Best Western Hotel Kaiserslautern is a comfortable leisure, business, and conference hotel located on Betzenberg hill near the city forest. The hotel offers 152 modern rooms as well as conference rooms, a fitness and wellness area, a breakfast restaurant, and a bar. It caters to leisure travelers, business travelers, and conference organizers.
2. Descriptions and explanations of how the service is provided
Room booking and stay arrangements:
Guests can choose from various room categories (single rooms, double rooms). All rooms have free Wi-Fi and flat-screen TVs.
Fitness & Wellness:
The Best Western Hotel Kaiserslautern has a modern fitness area and a sauna.
Catering options:
The hotel offers a large breakfast buffet with regional and international specialties, a late riser breakfast on Sundays and public holidays, and a large bar with food options.
Conferences, seminars, and events:
The hotel has 12 meeting and conference rooms with the latest technology—ideal for meetings, seminars, or celebrations for up to 300 people. The team provides professional support with planning and implementation.
Service & availability:
The reception is available around the clock. Services such as Wi-Fi and wellness are available at no additional cost. Technical assistance is available on site.
5. Preparation and review of this declaration
This declaration was created on August 12, 2025. Test methodology: Self-assessment (internal tests with various browsers and keyboard navigation) and partially automated tests with WAVE.
6. Feedback and contact details
If you notice any barriers when using our website or if you require information on non-accessible content, please contact us:
B.W. Hotel Betriebsgesellschaft mbH & Co. KG
Best Western Hotel Kaiserslautern
St.-Quentin-Ring 1
67663 Kaiserslautern
Tel.: +49 (0)631-3613860
If you require content or documents in an accessible version, we will provide these on request within a reasonable period of time.
7. Arbitration procedure
Complaints and market surveillance
If you consider that this website or mobile application is not accessible, you can contact the contact point mentioned in this statement. If no satisfactory solution is found within a reasonable period of time, you can contact the competent market surveillance authority:
Landesverwaltungsamt Sachsen-Anhalt
Referat Verbraucherschutz / Marktüberwachung
Ernst-Kamieth-Straße 2
06112 Halle (Saale)
Best Western Hotel Kaiserslautern
St.-Quentin-Ring 1
67663 Kaiserslautern
Tel.: +49 (0)631-3613860
www.hotel-kaiserslautern.de
info@hotel-kaiserslautern.de